Alrighty, so to give you a little insight on how the staffing works on this server. Here's the breakdown, staff members are never required to get on, or assist players at anytime. This means they can play the game freely if they wish. If they want to roleplay, Coolio their time, their fun. If they want to float in an on duty job over the fountain, cool, their time, their fun. The only requirement is that over the period of a week, the staff member must take at minimum 50 tickets to be considered an active staff member. Some staff members will pace themselves, a couple each day, some staff members will start them in the early part of the week, some staff members midweek, and some wait until the last minute. Some staff even go above and beyond and claim hundreds of tickets in a given week. The goal of this system is that staff members have the flexibility to moderate, or play the game as the see fit as long as they get their minimum requirement. At no point do we ever require staff members to drop what they are doing to get on the server, or tell a moderator they can't RP because a player needs help. It's completely up to the individual how, when, and where they spend their time.
My question to you, is what should our management team do differently in order to satisfy your needs? What privilege would you like us to take from moderators? Their right to RP when they would like to? (That's the reason the joined this server in the first place) Their right to choose when to take tickets? Their right to player other games, or just chill out on the server?
I don't mean to be rude in saying this, but a lot of users expect moderators to cater to their every whim. I think that's unreasonable to force moderators to do just that. I think it's unreasonable to dictate when they are allowed to RP, and when they are supposed to be "On-Duty". I think it's unreasonable to ask them to drop what they are doing to assist you at any time. Just because a moderator is in game, does not mean they are there to help users at that point. Think of it this way, a mod could just have easily started another game on steam and played that instead of Gmod, you wouldn't be complaining about that. Just because they are there, doesn't be they are there to be your servants.
TLDR: Our moderation team has the right to decide when they would like to tickets, and when they would rather spend their time doing things other than moderating. The standards you set for moderators, are not realistic or fair. You are more than welcome to join the staff team and apply these high and restricting standards to yourself, but we simply won't do that to our moderators.